Context and Capability Resolution
Context and capability resolution determines which authorized information, methods, and tools an internal workforce role may use for a particular assignment.
Resolution flow
Customer request → THINK Strategist assignment → Required skill → Authorized context → Approved tools → Work output → Quality review
The goal is to provide the resources needed for the work without exposing unrelated customer information or unnecessary capabilities.
Boundaries
A role’s technical ability to call a tool is not authorization to use it. Access must be consistent with the assigned work, approved customer-system permissions, and applicable policy. Missing context or permissions should be escalated to the THINK Strategist.
Customer experience
The customer does not configure these internal mechanisms. They assign work, provide direction and judgment, review artifacts, request revisions, and approve finished deliverables where applicable.